Refunds and cancellations

Working draft. To be reviewed by GoCartly's counsel before launch.

Each organizer sets their own refund policy, shown on their event page. Refunds are requested from the organizer and paid from their payment account back to the card or account you paid with.

If an event is cancelled, every ticket holder is emailed, the event page says so, and ticket sales stop. The organizer then refunds paid orders.

A refunded ticket stops working immediately. Refunds usually reach your bank within 5–10 working days, depending on the bank.